Privacy Policy

Information we collect

• Account information, such as your name, email address, role, and organization or building details.
• Content you provide, including service requests, work orders, comments, photos, videos, documents, and other attachments.
• Technical and usage information, such as device type, browser information, IP address, diagnostic data, and interactions with the service.
• Notification information required to deliver alerts you choose to receive.

How we use information

• To provide, operate, maintain, and improve the Rebuild service.
• To authenticate users, manage accounts, and protect the security of the service.
• To process service requests, coordinate work orders, store attachments, and send relevant notifications.
• To respond to support requests and communicate important service updates.
• To comply with legal obligations and enforce our rights and policies.

Photos, camera, and files

Rebuild may request access to your camera, photo library, or files only when you choose to capture or upload an attachment. We use that content to provide the feature you requested and do not access it without your action and permission.

How information is shared

Information may be visible to authorized users within your organization or property where necessary to provide the service. We may also share information with service providers that process data on our behalf, when required by law, or in connection with a business transfer. We do not sell your personal information.

Data retention and security

We retain information for as long as needed to provide the service, meet contractual or legal obligations, resolve disputes, and maintain security. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law and organizational requirements. You can also manage device permissions and notification settings through your device. Contact us to submit a privacy request.

Children’s privacy

Rebuild is intended for authorized users of organizations and properties and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.